Return and Refund Policy

At Scalecash, customer satisfaction is our top priority. Please read our Return and Refund Policy carefully before making a purchase.

Order Cancellation

Orders may be canceled within 12 hours of purchase. Once your order has been processed or shipped, it can no longer be canceled.

Returns

Due to the nature of our dropshipping business, we only accept returns in the following cases:

• The item arrives damaged or defective.

• The wrong item was delivered.

• The item is significantly different from its description.

To request a return, please contact us within 7 days of receiving your order and provide:

• Your order number.

• Photos or videos of the item.

• A brief explanation of the issue.

Non-Returnable Items

We do not accept returns or exchanges for:

• Items damaged due to misuse or improper handling.

• Products showing normal wear and tear.

• Sale or clearance items.

• Change of mind or buyer's remorse.

Refunds

Once your request has been reviewed and approved, we will offer one of the following solutions:

• A full refund to your original payment method; or

• A replacement of the item at no additional cost.

Refunds are generally processed within 5–10 business days, depending on your payment provider.

Delivery Delays

As we work with international suppliers, delivery times may vary. Delays caused by customs procedures, carriers, weather conditions, or any other circumstances beyond our control do not qualify for a refund.

Lost Packages

If your package is confirmed to have been lost in transit, please contact us. We will investigate the situation and, where applicable, provide a replacement item or issue a refund.

Contact Us

If you have any questions regarding this Return and Refund Policy, please contact us:

Email: support@scalecash.com