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Legal notice

Cancellation Policy

At Scalecash, we understand that plans can change. Our Cancellation Policy explains when and how you can cancel an order.

1. Order Cancellation

You may request to cancel your order within 12 hours of placing your order.

To request a cancellation, please contact us as soon as possible and provide your order number.

2. Orders Already Processed

Once an order has been processed, packed, or shipped, it can no longer be canceled.

If your order has already been shipped, you may be eligible for a return in accordance with our Return and Refund Policy.

3. Refunds for Canceled Orders

If your cancellation request is approved before your order is processed, you will receive a full refund to your original payment method.

Refund processing times may vary depending on your payment provider and typically take 5–10 business days to appear in your account.

4. How to Request a Cancellation

To request an order cancellation, please contact us with:

Your order number
The email address used to place the order
A request to cancel your order

Email: support@scalecash.com

We recommend contacting us as soon as possible, as we cannot guarantee that cancellation requests submitted within the 12-hour period can be processed before fulfillment begins.

5. Contact Us

If you have any questions about our Cancellation Policy, please contact us at:

Email: support@scalecash.com

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